Shipping Policy

At Eyrae, we’re committed to getting your order to you safely and as quickly as possible.

Processing Times

All orders are carefully prepared and processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you’ll receive a confirmation email containing your tracking information, where available.

Delivery Times

Estimated delivery times begin once your order has been dispatched:

• UK Standard Delivery: 2–5 business days

• UK Express Delivery: 1–2 business days

• International Delivery: 5–14 business days

Please note that delivery times are estimates and may vary due to circumstances outside of our control, including courier delays, severe weather, customs processing, or public holidays.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the shipping option selected.

Any available free-shipping offers will be clearly displayed on our website and may be subject to minimum order values or other conditions.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at info@eyrae.com with your order number.

We’ll do our best to investigate the issue with the delivery provider and help resolve it as quickly as possible.

Please allow the relevant delivery timeframe to pass before contacting us about a delayed order.

Incorrect Delivery Address

Please make sure your delivery address is correct before completing your order.

If you realise that you have entered an incorrect address, contact us as soon as possible. We’ll do our best to update it before your order is dispatched, but we cannot guarantee that changes can be made once an order has been processed.

Eyrae cannot be held responsible for orders delivered to an incorrect address provided by the customer.

International Orders

International customers may be responsible for any customs duties, import taxes, or other charges imposed by their country.

These charges are not controlled by Eyrae and, where applicable, are the responsibility of the customer.

Contact Us

If you have any questions about your order or delivery, please contact us at:

Email: info@eyrae.com

We’re always happy to help.

Last updated: 21/9/26